Job Title: Dispatcher / Service Manager Assistant

Location: Liberty Elevator Headquarters, 63 East 24th Street, Paterson, NJ

Schedule: Monday – Friday, 7:30 AM – 4:30 PM

Job Summary For Dispatcher / Service Manager Assistant

The Dispatcher / Service Manager Assistant will handle inbound service calls and manage the daily scheduling of labor across the New York service territories. This role includes providing administrative support to the Service Managers, assisting in the allocation and distribution of labor assets for repair and maintenance, and ensuring all inbound inquiries are assigned, tracked, and responded to promptly.

Key Responsibilities

•  Dispatch all Service Technicians and update the route planner within Acumatica daily.
•  Receive customer trouble calls, create tickets, and dispatch Technicians efficiently.
•  Prepare and distribute the weekly test calendar and vacation schedules for all field personnel.
•  Communicate with customers regarding the status of their issues, trouble calls, and other inquiries related to the Service Department.
•  Schedule New Jersey State Inspections and communicate the schedule with customers.
•  Answer inbound phones to support the front office.
•  Assist with scheduling and execution of Repair Orders.
•  Schedule Vendor meetings.

Skill Requirements

•  Minimum of 3 years of dispatch experience.
•  Exceptional written and verbal communication skills.
•  Strong administrative and organizational skills with a keen attention to detail.
•  Prior experience in a high-volume call center with elite customer service standards.
•  Experience with scheduling, allocating resources, and dispatching within a service-based company.
•  Ability to juggle tasks and set priorities on a daily and weekly basis as needed.
•  Proficiency in Microsoft Office applications, including Word and Excel.

Liberty Delivers Next Level Service

As one of the top elevator companies in New Jersey, New York, Pennsylvania and Florida, Liberty Elevator understands that our customers have unique needs, and we offer our clients flexibility and the freedom to choose.

Liberty Elevator Corporation has been recognized as the Best Family-Owned Business in the elevator industry by Elevator World publications, as voted by customers and peers in both 2018 & again in 2021. Douglas J. Muttart, President, reflected on his family's long-standing reputation in the industry: "Liberty has sustained and grown despite uncertain economic times. This is due in part to the strong foundation we have built at Liberty and our dedicated team of employees. The Liberty crew shares the same ideals and work ethic with those embodied by my grandfather who founded this company 60 years ago. The commitment to quality and customer service has helped Liberty Elevator to sustain its focus through three generations."

Liberty Elevator Corporation offers competitive wages, benefits, an amazing working environment and the opportunity to be part of the "Best Family-Owned Business" in the elevator industry.

Please complete the online application & submit your resume to be considered.