Collections Specialist Job Description

Liberty Elevator Corporation is looking for a proven Collections Specialist to join the Paterson, NJ team. This essential role will involve contacting clients and collecting outstanding payments. The candidate will need to manage a balance between maintaining trustful relationships and ensuring timely payments while exhibiting professionalism and trustworthiness. The Collection Specialist must have excellent communication and negotiation skills, as well as an ability to work independently.

This Position will be based out of the Liberty headquarters, 63 East 24th Street, Paterson, NJ.

Accounts Receivable Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status to Sales & Finance Departments

Accounts Receivable Requirements

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• High school diploma; Associate’s/Bachelor’s degree is a plus

Next Level Service

As one of the top elevator companies in New Jersey, New York, Pennsylvania and Florida, Liberty Elevator understands that our customers have unique needs and offers our clients the freedom to choose.

Liberty Elevator Corporation has been recognized as the Best Family-Owned Business in the elevator industry by Elevator World publications, as voted by customers and peers in the Industry. Liberty Elevator Corporation offers competitive wages, benefits, an amazing working environment and the opportunity to be part of the "Best Family-Owned Business" in the elevator industry.

Please complete the online application & submit your resume to be considered.

This is not a remote position.